Hello everyone, I'm Small Shandong from Taiping Insurance's claim service team. Today, I'd like to introduce you to a essential skill in the claim service industry: timely reporting of accidents! After an accident occurs, it's crucial to notify the insurance company within 10 days. This is not just a simple procedure, but rather a critical step that can make a significant difference in the claim process. Let me explain why. If the insured person, beneficiary, or policyholder fails to report the accident within 10 days, it may lead to disputes and delays in the claim process. However, if they do report the accident on time, it can help avoid disputes, facilitate prior investigation for major cases, reduce processing time, and prevent customer dissatisfaction. In addition, timely reporting can also guide customers to seek medical attention, avoiding potential losses due to hospital grade or medicine issues. Furthermore, after clients report accidents, our system will automatically send a reminder message 90 days before they apply for a claim, preventing them from forgetting. So, if you want a smooth and seamless claim process, this skill is a must-have! Now, let's talk about what constitutes an accident. For unclear cases, timely reporting can prevent disputes; for major cases, timely reporting enables prior investigation, shortens processing time, and avoids customer dissatisfaction. By notifying the insurance company promptly, customers feel more cared for and are more likely to trust the company. So, remember: after an accident occurs, report it to the insurance company within 10 days! It's that simple!