Please do not engage in the following behaviors during online consultations with patients: 1. Failing to respond within 5 minutes after receiving a message. 2. Allowing more than 2 hours to pass between responses. 3. Arguing or making comments about the patient's behavior or language. 4. Providing unrelated information or services not related to the consultation. 5. Recommending private hospitals, prescription medication use, or other question-and-answer platforms. Please note the following issues: 1. Provide detailed answers to patient questions and avoid superficial responses. 2. Do not comment on a patient's behavior, language, etc., maintain a calm and appropriate tone for the patient. 3. Avoid using rhetorical questions, excessive verbal cues, or excessive punctuation that can put pressure on patients. Note the following issues: 1. Provide scientifically accurate and correct guidance and advice to patients based on their medical conditions. 2. Do not only give hospital visit suggestions without any analysis or guidance. Remind patients to evaluate orders and ask for good reviews.
在线咨询规范要求
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